Terms & Conditions

KFC x Nick Von K - The Boneless Collection

Please read these Terms of Service (Terms) carefully, as they apply when you use and access the KFC website and when you purchase products from our online store. By accessing and using the KFC website and our online store, you agree to be bound by these Terms and our  . If you do not agree to be bound by these terms and conditions you must stop accessing and using this website immediately.

If you do not accept these Terms or our Privacy Policy, please do not use the KFC website or our online store. You can contact us at the details below if you would like further information on any part of the Terms or our Privacy Policy before using our website or store.

The website at https://nickvonkcollab.kfc.co.nz is operated by KFC NZ, a division of Restaurant Brands New Zealand Limited. Any reference to “KFC”, “we”, “our” or “us” in these Terms is a reference Restaurant Brands New Zealand Limited.

Our online store is hosted by Shopify, which provides us with an online e-commerce platform that allows us to sell our products to you.  


Amendments to these Terms

KFC may review and amend these Terms from time to time without prior notice. Any changes to the Terms will take effect when they are posted on our website. By continuing to access our website or online store, you agree to be bound by our most recent Terms. Please come back regularly to check for any updates.



All prices on our website are in New Zealand dollars, and include GST unless otherwise stated.

Shipping costs will be clearly stated on our website, and are also set out below.

KFC reserves the right to change our prices, including our shipping costs, from time to time, by posting new prices on our website or in these Terms.



We may refuse to accept an order for any reason at any time at our sole discretion. We may not accept an order if, for example, we are unable to obtain authorisation for payment, shipping restrictions apply, the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or if you do not meet the eligibility criteria set out in these Terms.

We take care to ensure that stock levels displayed on our website are accurate, and make every effort to fulfil orders through our online store. However, subject to any rights you have under the Consumer Guarantees Act 1993 (CGA), we will not be liable if we are unable, or decline, to supply a product for any reason whatsoever, other than to refund the amount paid in respect of that product.

By placing an order through our online store, you warrant that you are at least 18 years of age and are legally capable of entering into binding contracts.

We reserve the right to limit the sales of our products, or the quantities of any products that we offer, on a case by case basis.

Accuracy of account and billing information

You agree to provide current, complete and accurate purchase and account information for all purchases made from our online store. We will not be liable for any charges you might incur due to out of date payment information being provided to us. If we incur any costs or expenses due to incorrect payment information being provided by you, we reserve the right to seek reimbursement from you. 



We accept payment by credit or debit card, and any other methods listed on our website checkout page. Payment will be debited and cleared from your account upon order. If you are paying via credit/debit card, you confirm that the credit/debit card that is being used is yours or that you have been authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay in delivery or non-delivery of items ordered by you.



We will deliver your products to the address you supplied at the time of placing your order. Unfortunately, we do not deliver to PO Boxes or outside New Zealand.

We aim to deliver within 7 – 10 business days of receiving your order. We also aim to provide a tracking number to you within 2 – 3 days of purchase and order confirmation.

Delivery is included with your purchase.

We will not be responsible for any non-delivery or delay in delivery as a result of events that are beyond our reasonable control, or for any consequences (direct or indirect) arising from any delay or non-delivery.

All risk and title to the products will pass to you from the time of delivery.  



We may cancel your order before delivery, in whole or in part, if we have good reason to do so. If your order is cancelled (in whole or in part) we will give you reasonable notice of cancellation using the contact details provided at the time you placed your order. Good reason to cancel your order might exist if, for example, your order breaches these Terms or the ordered items are not available.

You acknowledge that you may not be able to change or cancel an order after it has been placed. In some cases, we may be able to (at our discretion) change or cancel an order for you. If you would like to change or cancel an order please email c.sanders@kfc.co.nz as soon as possible.

If we cancel your order (in whole or in part) after receiving payment from you, we will issue you a refund for the purchase price of any cancelled items.


Returns Policy

We don't accept returns for unwanted products or if you have changed your mind about a purchase.

The CGA provides consumers with certain guarantees. In the unfortunate event the products you purchase from us are faulty, incorrectly described, different from the sample, not able to do what we said they would do, or are not of an acceptable quality, please let us know by contacting us at: c.sanders@kfc.co.nz. Depending on the circumstances, you may be able to return the products to us, and we may replace the product or give you a refund.

You are responsible for all return shipping costs. If we agree that the product is faulty, we may choose to refund your return shipping costs.

Returned items are your responsibility until they reach us. Please make sure products are packed up properly so they won’t get damaged on the way. Please retain proof of postage in case you need to contact us about your returned item.

We're not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Faulty, incorrect or missing items

All our products and orders are checked carefully before being shipped to you. However, we're really sorry if you've received a faulty item, and incorrect item, or if an item you have ordered is missing.

If you believe you have received a faulty or wrong item, or an item which you ordered is missing, please email c.sanders@kfc.co.nz as soon as possible, and ideally within 30 days of receiving your delivery. We reserve the right to require proof of delivery, or that products are damaged or faulty.


Intellectual property rights

All text, graphics, trademarks, logos, designs, photographs and artwork (Content), including the design, structure, co-ordination and “look and feel” of the Content, contained on our website is owned by KFC. Our Content (whether registered or unregistered) is protected by trade mark, copyright and other intellectual property laws in New Zealand.

You can access and print Content from our website for your own personal use only. No part of our websites or Content may be copied, reproduced, republished, posted, publicly displayed, translated, transmitted or distributed in any way for any commercial purposes, without our express written consent. If you use any of our trademarks in connection with the KFC brand or our products, you must include a statement attributing that trademark to us.



Any personal information you provide to us is governed by our Privacy Policy.

We do not collect or hold customer payment card information. All payment card collection, storage and transactions are performed by Shopify Payments.


Linked websites

Our website may contain links to other websites owned or operated by a third party. Any links we provide are provided as a convenience for our customers only. The inclusion of a link does not imply any endorsement or verification by us. As the linked sites are not under our control, we are not responsible for the content of any linked site, including any information, material, products or services contained on the linked site. You should use your own judgment before accessing any linked site.


Prohibited uses

You agree not to use our website for any purpose that is unlawful or prohibited by these Terms. You agree that you will not interfere with any other party’s use and enjoyment of our website or online store, or damage the operation of our website or online store or our systems or the systems of other parties who access our website or online store. You must not transmit any worms or viruses or any code of a destructive nature.

You may download information from our website or online store for your own personal use only. The website (including any Content) may not be altered, modified, reproduced, transmitted or distributed for any commercial purpose (including in connection with any promotional purposes) without our prior written consent.


Force Majeure

We will not be responsible for any failure to perform, or delay in performing, any of our obligations under these Terms where that failure or delay is caused by events outside our control (Force Majeure).

A Force Majeure event is any act, event, non-happening, omission or accident beyond our reasonable control, and includes (without limitation): strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; epidemic, pandemic or other health emergency (whether declared or not); and the acts, decrees, legislation, regulations or restrictions of any government.


Disclaimer and limitation of liability

If any product fails to comply with any guarantee in the CGA, our returns policy (see above) applies, but does not limit any of your rights under the CGA.

To the extent permitted by law, we do not represent or warrant that our website or online store will be available at all times, that access will be uninterrupted, that there will be no delays, failures, omissions or errors, or loss of transmission of information, that no viruses or other destructive software or code will be transmitted, or that no damage will occur to your computer system when accessing our website or online store. To the extent permitted by law, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of, attempted use of, or inability to use our website or any linked website.

We accept no other liability for any claim by you or any other person, including without limitation for any claim relating to or arising from:

(a)        any conditions, warranties, descriptions, representations, conditions as to fitness or suitability for any purpose, tolerance to any conditions, merchantability or otherwise, whether express or implied by law, trade custom or otherwise; or

(b)        any representations, warranties, conditions or agreement made by any agent or representative which are not expressly confirmed by us in writing; or any service forming part of the supply of our products which have been performed by any third party.

To the extent permitted by law, our total liability to you under these Terms will be limited to (at our election):

(a)        Replacement or re-supply of products ordered by you; or

(b)        The cost of replacing or re-supplying the products.

In any event, our liability to you under these Terms will not exceed the price paid by you to us for the relevant products.

Nothing in these Terms is intended to have the effect of contracting out of the provisions of the CGA.


Governing Law

These Terms are governed by the laws of New Zealand.

Last updated: 26th September 2023.


Contact Us!

Please send any merch related questions to us at: c.sanders@kfc.co.nz 

If you have any general enquiries, please fill out our customer service complaints form at https://kfcnz.zendesk.com/hc/en-us