FAQs
GENERAL ENQUIRIES
For all product and merch related enquiries, please contact c.sanders@kfc.co.nz
If you have any general enquiries, please fill out our customer service complaints form https://kfcnz.zendesk.com/hc/en-us
DELIVERY
Delivery is included on all orders at checkout and will based on your location in New Zealand. Orders can be shipped New Zealand wide but not internationally.
We aim to deliver within 7 – 10 business days of receiving your order. Rural deliveries are included in the cost. We aim to meet these delivery times, and a tracking number will be available to you within 2 – 3 days of purchase and order confirmation.
RETURNS & REFUNDS
While we don't accept returns for unwanted items or change of mind purchases, the Consumer Guarantee Act 1993 provides consumers with certain guarantees. In the unfortunate event that the goods you have purchased from us are faulty, incorrectly described, different from the sample, not able to do what we said they would do, or are not of an acceptable quality, you may return the goods to us within a reasonable time of your purchase.
If you return an item, in accordance with the Consumer Guarantees Act 1993, we'll give you a full refund through the original payment method used by you. We aim to refund you within 14 days of receiving the returned item.
If you try to make an invalid return for a reason that is not covered by the Consumer Guarantees Act, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way. As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
RECEIVED FAULTY ITEMS
All our products are checked carefully before being shipped to you however, we're really sorry if you've received a faulty item. If you believe you have received a faulty item, please email c.sanders@kfc.co.nz as soon as possible for us to review your circumstances with you. Due to limited stock levels, we may be unable to send a replacement but will provide a full refund for faulty items.
Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.
RECEIVED WRONG ITEM
We want to sort out any issues with incorrect items straight away. If the item or one of the items you received isn't what you ordered, please send it back to us and we'll refund you if it's incorrect. Please email c.sanders@kfc.co.nz and include your order number.
MISSING AN ITEM
We're sorry there's an item missing from your order. Some items may come in separate parcels so please do allow for an extra 1-2 days for your missing item to arrive. If the missing item does not arrive, please let us know as soon as possible and we'll do our best to help you. Please email c.sanders@kfc.co.nz and include your order number.
KFC FOR GOOD PARTNERS
All profits from the sales will be donated to KFC for Good Foundation Partners. The KFC for Good Foundation supports the following partners: Surf Life Saving New Zealand.
The KFC for Good Foundation is a sub-fund of The Gift Trust registered charity: CC40774
Returns Address
To return an item, please contact c.sanders@kfc.co.nz and re-package securely and post to the returns address below:
Level 2, 202 Ponsonby Road, Auckland 1011, New Zealand